Frequently Asked Questions (FAQ)​
What is Designless?
Designless is a Jordanian brand founded in 2020, specializing in unique, handcrafted acrylic products, graphic t-shirts, tote bags, and other home and office decor. Our designs are inspired by Jordanian culture and modern aesthetics, bringing a bright, artistic touch to everyday life
What products do you offer?
We offer a wide range of products including acrylic trays, coasters, chess sets, domino sets, Jenga games, as well as graphic t-shirts, hoodies, and versatile tote bags. All our products are designed with artistic flair and attention to detail.
Do you accept refunds or exchanges?
We do not offer refunds, but we do provide exchanges within 3 days of receiving your order if the product is non-conforming (wrong design, color, or size). Products must be returned in excellent, unused condition. For more details, please review our Exchange Policy.
Can I customize my order?
Yes, some of our products can be customized! You can change the size or color of the same product to better suit your preferences. If you’re looking for something unique or have specific design ideas in mind, feel free to contact us, and we’ll be happy to assist you!
How long will it take to receive my order?
We aim to process and ship orders as quickly as possible. Standard shipping times typically range from 2-4 business days for local orders.
Where are your products made?
All of our products are designed and crafted locally in Jordan.
Do you offer international shipping?
Yes, we ship internationally! Shipping fees and delivery times vary based on the destination. Please check the shipping rates at checkout or contact us for more information
How can I contact customer support?
For any questions, concerns, or inquiries, you can reach our customer support team via email at Faten.tanbour@gmail.com. We’re happy to assist you!
How can I stay updated on new collections and offers?
Follow us on Instagram @designless_jo or sign up for our newsletter visit our website to stay updated on new product releases, exclusive offers, and behind-the-scenes insights!
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